Shipping Policy
Effective as of: August 21, 2026
Thank you for shopping with Solar Motion alarm! We are committed to delivering your Solar Motion alarm products efficiently and reliably. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders shipped within the United States, we primarily use USPS or UPS. Estimated delivery times are typically 5-10 business days after your order has been processed and shipped.
4. International Shipping
We ship to most countries worldwide. International orders are estimated to arrive within 10-25 business days after your order has been processed and shipped. Please note that these times can vary significantly due to customs processing in the destination country.
- Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your country's customs office to determine what these additional costs will be prior to placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your order within the estimated timeframes, Solar Motion alarm is not responsible for shipping delays caused by carriers (e.g., USPS, UPS), adverse weather conditions, natural disasters, or customs processing delays for international shipments. We appreciate your patience and understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box, APO (Army Post Office), and FPO (Fleet Post Office) addresses. These orders will be shipped exclusively via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solarmotionalarm.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your product or a suitable resolution.
9. Restricted Countries
We reserve the right to not ship to certain countries due to international sanctions, logistical challenges, or high rates of fraud. If your country is on a restricted list, you will be notified during the checkout process or shortly after placing your order, and a full refund will be issued.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Email: support@solarmotionalarm.com
Website: https://solarmotionalarm.com